FAQ

General

Where are you?

We are located in the Staffordshire Peak District on the edge of the National Park - just 20 miles from both Derby and Stoke on Trent!

Our address is Peak Wildlife Park, Winkhill, ST13 7QR, Nr Leek - for Sat navs use postcode ST13 7QR

What are your opening times?

10am til 6pm in the Spring/Summer Season

10am til 5pm in the Autumn/Winter Season (specific dates will be posted on our social media pages and opening times page)

What are your ticket prices?

All our ticket prices can be found on our ticket information page. You can also find information on our Annual Passes here.

Do carers come free?

Yes, disabled visitors may admit one accompanying registered carer free of charge when they purchase a full price adult or child ticket. Additional carers are required to pay the concession admission price. Proof of entitlement must be provided at point of admission (accepted forms of proof include: DWP or DLA Letter, PIP Letter, Staff Company ID Badge).

What kind of animals do you have?

We specialise in walkthrough experiences where you can walk into the animal habitats. You can find our list of animals our animals page.

Does the park have disabled access?

The park is fully accessible, for more details visit our facilities and accessibility page.

Do your hire mobility scooters?

We do not have any mobility scooters but we do have wheelchairs available to borrow for free. Please call 01538 308 880 or email info@peakwildifepark.co.uk in advance if you would like to book one.

Is there a café on site?

Yes, we have a cafe offering a wide range of hot and cold drinks, sandwiches and sumptuous stone-baked pizzas to help you on your journey.  We also sell vegan friendly pizzas, sandwiches and cakes, hold gluten free product and have milk alternatives for your hot drinks.

Do you take debit or credit cards, and is there a cash point on site?

We take cards at our main entrance gate, café and shop, we also provide cash back facilities at all our till points with any purchase.

Can I bring a picnic?

Picnics are allowed in the park in our outside areas and in the family room.

Do you have baby changing facilities on site?

Baby change facilities are available in the ladies toilets, disabled toilets and in our baby change rooms next to the family room.

Annual Passes

I've just purchased an Annual Pass for myself, are my friends and family able to use it? 

Our Annual Passes are non transferable, with each card being assigned to a single individual. If your family or friends are looking to visit the park they can purchase their own passes or buy a single day entry ticket which can be found here: www.peakwildlifepark.co.uk/tickets 

I'm looking to purchase an Annual Pass either online or over the phone, will the pass be valid for a year from the date of purchase or from my first visit to the park? 

If you've purchased your pass online or over the phone, you will receive it in the form of a voucher or via email (depending on the option you've chosen). Your pass will then become 'live' from the date of your first visit to the park or within 2 months of purchase, whichever comes first. For example: If you were to purchase a pass on the internet on the 1st of June, but didn't visit the park until the 1st of August, you would have one years unlimited entry to the park starting on the 1st of August, the date of your first visit to the park. 

For passes bought as Christmas Gifts these can be redeemed up until March 2019. 

I've lost my pass, can I still visit the park for free? 

If you have lost your pass you can still visit the park, but you will need to bring a form of ID with you so we can find you on our system. Once we have validated your membership we can reprint your card for you at a cost of £1.

I have just purchased an Annual Pass, how many visits to the park does this entitle me to? 

Our Annual Pass allows completely UNLIMITED visits to the park from the date of your first visit. 

I'm an Annual Pass holder but I'd like to use the Indoor Play, is there an extra charge for this? 

No, our Indoor Play is completely free of charge for both Annual Pass and Day Ticket holders. 

Career & Education

Are you hiring?

Please check our Careers page for the up to date list of positions available at the park.

Can I do my work experience at the park?

Yes, the park has a training programme and takes work experience students throughout the year. Please email learn@peakwildlifepark.co.uk with a CV and cover letter detailing your request.

Do you take volunteers?

The park has a volunteer programme, please check our volunteering page for more details.